Does each customer interaction live up to the brand experience that the company is trying to create? Are you providing a more consistent and relevant customer experience than your competitors are?

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

By linking digital engagement and sales conversion, it is redefining the landscape of B2B customer interactions. Over the past decade, the B2B sector has witnessed a shift in customer engagement ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

Doha: Ooredoo has awarded QIIB the Leadership Award in Customer Engagement , recognising the bank s distinguished position in ...