Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

A company in Japan has turned to artificial intelligence (AI) technology to train staff how to deal with demanding customers. The move is aimed at boosting the adaptability of staff and enhancing ...

“Experiencing ‘difficult customers’ through AI prepares new hires while reducing confusion and stress in real-life scenarios,” he said. A supporter of iRolePlay praised it as a ...