Consequences: This makes the customer much more irate and may add weight to their contentions. The more you try to shut them up, the harder they will work to cause embarrassment to your company.
Mizuho Bank, one of Japan’s three megabanks, was struggling to clean up the mess of its latest ATM fiasco while trying desperately to quell the anger of its customers. At a news conference March ...
D.C. police are investigating an alleged assault after a Chipotle employee had food flung at him by an irate customer in an incident recorded on camera, according to a police report. In a viral ...