The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

Coursera: Features courses from top universities and organizations, offering comprehensive training in customer service fundamentals. HubSpot Academy: Offers free customer service courses.

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

This 10-part customer service educational workshop help staff work with customers, clients, patients, members, or constituents. On the Front Line is produced by University of Illinois Extension and ...