In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Artificial intelligence isn't just a concept for the tech-savvy anymore; it's becoming the backbone of modern businesses. Key ...

Discover top-rated research paper writing services trusted by students. Comprehensive guide to reliable, high-quality ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Businesses can enhance their performance significantly by conducting process audits, using automation, improving ...

Attila is a Staff Writer for CNET, covering software, apps and services with a focus on virtual private networks. He is an advocate for digital privacy and has been quoted in online publications ...

Whether it is something as simple as a customer service bot to one that talks like a human, there are bots of all kinds. However, did you know a lot of the bots you have been using are actually ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...