Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

In England in the 1800s the ratio of nobility to servants was about 1:10 – then came the industrial revolution.

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

For example, if an e-commerce customer encounters fast delivery, seamless checkout, and attentive customer service, their perceived value of the platform will be high. On the other hand, long shipping ...

And here’s another example of why I feel that way! A TikTokker posted a video on the social media platform and showed viewers ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Artificial intelligence isn't just a concept for the tech-savvy anymore; it's becoming the backbone of modern businesses. Key ...