Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Customers can now unlock deep behavioral insights and hyper-personalized customer engagement January 29, 2025 -- Celebrus, a leader in first-party digital data and identity verification, today ...

We’re aiming for a future where co-pilots incorporate context awareness and continuous learning to become true collaborative ...

AI innovation costs drop dramatically. DeepSeek R1 slashes AI model costs to 3-5% of previous levels, reshaping the economics ...

Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer ...

Seasoned Executive Has 30 Years of Experience in Enterprise Software, Specializing in Customer Relationship Management (CRM) Platforms SAN FRANCISCO--(BUSINESS WIRE)--SugarCRM, provider of the ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Automation tools can improve efficiency at every stage of the sales pipeline. Monday CRM makes automation easy.

Led by Ocean Azul Partners and marketing & advertising industry executives to redefine how AI agents and human marketers ...

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.