Coming up with usable AI-powered tools isn’t the hard part – making the business case for spending on AI within the enterprise is. CallRail can now track leads from AI-powered search engines, ...

Enterprises need to understand how they’re being charged for use of gen AI, and understand the technology well enough to ascertain if it justifies the expense. CallRail can now track leads from ...

Enterprise IT/communications/CX now consider business alignment to be the most important skill, and when it comes to their own view of the job, work-life balance is what takes priority. When ...

In most cases, generative AI solutions to won’t raise the bar of CSAT. Instead, it will be justified to reduce expenses. This partnership dispels the myth that the only companies using Amazon Connect ...

Virtual and augmented reality is livening up the collaboration space, and it’s about time. A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some ...

Enterprises that standardized on Microsoft Teams might want to revisit their network assessments and see how they've changed since COVID. A contributor called it last month and we’re confirming it ...

Agentic AI refers to a system or program that is capable of autonomously performing tasks on behalf of a user or another system. Like other agents, it can act for or in place of another person or ...

New York and London events reinforced the need for informed discussion about Generative AI. CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO ...

How a media giant transformed its contact center with Local Measure and Amazon Connect In addition to identifying industry-specific needs and incorporating features that address those requirements, ...

A new study from Adobe examined the effect people's work routines have on their overall feelings about their work – and showed how AI can improve both the work and the vibes. CallRail can now track ...

One overwhelming trend in data for 2023: Confirmation that Gen AI is only as good as the data it was trained on and the data it has access to when it generates responses. CallRail can now track leads ...

Dynamics 365, Microsoft Edge, and Azure all got updates to boost multi-person collaboration. A contributor called it last month and we’re confirming it with our own year in review – this is the year ...