Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise ...
“Agentic” is the latest buzzword that’s so new it hasn’t found its way into (Webster’s) dictionary yet, but it’s all over the web. Several CCaaS providers, including Cisco, Five9, and Talkdesk have ...
The key compliance considerations for different types of cloud voice platforms, including contact centers, trader voice, and enterprise voice. Compliance Considerations for the Shift to Cloud Voice ...
That AI is going to do what people used to do is not in doubt; the real question is how the speed and agility with which AI works will affect the human jobs remaining. CallRail can now track leads ...
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Analyst-backed Strategies: Drive business growth with game-changing CX AI insights Analyst-Backed Strategies: 10 CX AI Insights for Executive Decision-Makers Analyst-backed Strategies: Drive business ...
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Coming up with usable AI-powered tools isn’t the hard part – making the business case for spending on AI within the enterprise is. CallRail can now track leads from AI-powered search engines, ...
Enterprises need to understand how they’re being charged for use of gen AI, and understand the technology well enough to ascertain if it justifies the expense. CallRail can now track leads from ...
Enterprise IT/communications/CX now consider business alignment to be the most important skill, and when it comes to their own view of the job, work-life balance is what takes priority. When ...
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