Global Arena provides highly-specialized intercultural training programs to an international airport in Pennsylvania. The objective of this training is to create a set of intercultural tools that allow our client to promote a business environment in which each employee, regardless of their cultural origin, feels valued.

To measure intercultural effectiveness, the Multicultural Personality Questionnaire (MPQ) has been established. With the help of it, this study researched the influence of the MPQ on job satisfaction, innovative work behavior and job performance amongst airport staff that engages in customer service.

In a multicultural and multilingual environment like an airport, communication gaps are almost inevitable—but they don’t have to result in conflict. With proper training, airline staff can learn to navigate these challenges with empathy and professionalism. One clear solution is investing in language training for airport staff.

2021年8月10日 · intercultural language learning and teaching can occur through a cycle of intercultural competence learning practices: noticing, comparing, reflecting and interacting. To boost students’ intercultural competence into practices, …

2024年9月2日 · This article proposes a multilevel and dynamic approach to analyzing intercultural competence (IC) to understand how IC components at individual and collective levels articulate in intercultural service encounters (ICSEs).

Our airport is welcoming customers and passengers from a wide variety of cultures on a daily basis. At Fraport, we therefore place great value on the intercultural competence of our staff. This is an important asset for our international business.

2018年8月30日 · Managing a multicultural workforce brings new challenges. Learn about how national and organizational cultures interact and grab free resources to improve your organization safety culture.

2024年10月21日 · Intercultural communication theory provides valuable insights into the challenges airline ground staff face when it comes to understanding international passengers who speak English with different accents or in other ways.

2018年6月28日 · In order to better understand how culture impacts airline operations, this paper presents a review of intercultural communication research in the aviation context. The first section gives definitions of culture, which, in aviation, is typically divided into the constructs of national, organizational and professional culture.

2013年4月18日 · PDF | The paper provides a comprehensive overview of intercultural communication in the context of aviation. Having realised that covering all relevant... | Find, read and cite all the research...