At an advanced level, individuals can listen critically - comparing different perspectives, identifying biases, evaluating ideas and remaining objective. Boost your personal development by building your listening skills.

Each step in this skill requires you to work through 3 stages. Read, watch and listen to the content. Show that you've understood the content by completing activities. Reflect and discuss what you've learned. You don't need to learn the skill steps in order.

This interactive workbook allows learners to gather a bank of evidence for building their own Listening skills at Steps 0-10 of the Skills Builder Universal Framework for essential skills.

This skill is all about being able to effectively receive information - whether it comes from customers, colleagues or stakeholders. Initially, the skill steps concentrate on being able to listen effectively to others - including remembering short instructions, understanding why others are communication and recording important information.

The early steps focus on identifying emotions - particularly feeling positive or negative. Building off that is the ability to keep trying - and then staying calm, thinking about what went wrong, and trying to cheer up and encourage others.

Initially, the skill steps concentrate on being able to listen effectively to others - including remembering short instructions, understanding why others are communicating and recording important information.

The receiving, retaining and processing of ideas. Help learners master eight essential skills.

Listening to others Demonstrating listening Recognising influence Listening critically. Explore the Universal Framework in detail, complete with practical advice on how to build each step in every different contexts. A self-reflection tool to benchmark yourself against the Universal Framework.

After answering a few questions, you will see a summary of your strengths and areas for development, in a shareable Skills Report.

This interactive workbook allows learners to gather a bank of evidence for building their own Listening skills at Steps 0-10 of the Skills Builder Universal Framework for essential skills.